PAYPAL CASE/CLAIM TO VR - Filed a Paypal Case, if necessary will escalate into a claim. I guess if many more players do this they maybe wake up and smell the coffee ...
Post by iconPost by chelonia | 2018-07-02 | 13:33:51

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VIRTUAL REGATTA SAS,
Many features from the service are not working due to technical issues, and perhaps more important there is no follow up whatsoever on support tickets. The silence is deafening. Despite their disclaimers, under contract law you give up something of value in return of something of value, quid pro quo. And if there is an issue you try your best to solve it on a technical level, or monetary level. None of this is being offered. There is just silence?! I don´t want to go into details at this time but due to techincal issues on their side my (virtual) boat was grounded and it would be impossible to get back into my previous ranking i.e.; no point to keep on playing. Again, not my fault, just a crappy service that lost me 10 euro´s in the process. And it´s not just only me, there are probably thousands of players affected and they just ignore everyone. This has to stop. Thank you Paypal.

commenticon 7 Comments
Post by iconPost by Ursus Maritimus | 2018-07-02 | 18:10:48
I won't be able to support your case as I've long time ago decided I am not going to sponsors this crappy game and even crappier company
Post by iconPost by Lazy_Hikers_Finland | 2018-07-03 | 00:31:56
+1, NMS since January
Post by iconPost by nsp | 2018-07-12 | 14:58:59
Hi Chelonia...just a little correction:

where you wrote "...just a crappy service that lost me 10 euro´s in the process.", write instead "just a crappy and fraudulent service that made me lost hundreds of euros in the process. Process that involves thousands of other consumers."

Other than that it's a good propposal and can be also adressed to French Consumer authorities. No matter of what people may think about losing their preffered game, this is a real case to be investigated. Where?? Here: https://www.economie.gouv.fr/dgccrf and also here https://www.inc-conso.fr/

We warned you Phillipe Guigné!!! Now...be humble and begin hard communication effort with your clients and sort the game or say goodbye to it!

Next will be on the news..everywhere!!!

Nsp


Post by iconPost by pmangino | 2018-07-13 | 14:37:54
+
Princess Marina
Pat Mangino.
Post by iconPost by The Prodigy | 2018-07-17 | 12:34:41
Hi I have been paying over my google account. Hmm. Don't Know if I stand a chance, but will give it a go. If someone else has tried it please give me a note. It is such a shame. I love the Idea, and even in this state of the game I have had a lot of fun. But once you start sailing among the top 200 it is SOOO FRUSTRATING!! an unfair. Hope there will be a new attempt or a totally new Platform where we all meet again. I will stop on VR after Clipper, Anniversary and Tour de France. Will be watching and hoping. If things are sorted, I will be back. Fair Winds, Mast und Schott bruch, Bone Voyage. Simon Cox aka The Prodigy.

Post by iconPost by zezo | 2018-07-17 | 17:03:00
So no more PayPal as payment option. The Apple Store account can probably be attacked too because of the semi-gambling nature of the loot box (or was it barrel). They have strong policies about that.

Not that I want to see VR go bankrupt immediately, but they deserve some punishment for all the (in)actions.

Post by iconPost by chelonia | 2018-07-22 | 18:45:42
Update: No news from Paypal yet. After 17 days or so I finally received a reply from VR ref my support ticket;

Jessica (Virtual Regatta Offshore)

Jul 17, 10:20 CEST

Hello,

Thank you for your message.

An update has been published to fix this bug.
We thank you for your patience and for your report, which allowed us to pinpoint the issue and solve it.

Do not hesitate to contact us again if you encounter any other bug !

Have a great day.
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